REFUND POLICY

1. Introduction

1.1 This Refund Policy (“Policy”) sets forth the terms and conditions under which refunds may be requested, processed, and issued for donations made to Amrit Bhoomi Welfare Foundation (“Organization”).

1.2 The Organization is committed to ensuring transparency, accountability, and responsible use of donations received from individuals, corporations, trusts, and other entities.

1.3 By making a donation to the Organization, the donor acknowledges, understands, and agrees to abide by the terms outlined in this Policy.

1.4 The Organization reserves the right to amend, modify, or update this Policy at its sole discretion. Any changes shall become effective immediately upon being published on the Organization’s official website.

2. Eligibility for Refund Requests

2.1 Refund requests shall be entertained only under exceptional circumstances and must be submitted within 7 – 10 days from the time of the donation transaction.

2.2 To be considered for a refund, the donor must submit a written request, along with the following supporting documentation:

• a) A valid and justified reason for seeking a refund.
• b) Transaction proof, including date, time, donation amount, and payment reference number.
• c) Any other supporting evidence substantiating the refund request.

2.3 Refund requests must be submitted through the official communication channels designated by the Organization, including but not limited to:

• a) Official email address listed on the Organization’s website.
• b) Contact form available on the Organization’s website.
• c) Registered postal address for written refund requests.

2.4 Refund requests shall not be entertained under the following circumstances:

• a) If the donation was made more than 24 hours prior to the refund request.
• b) If the donor voluntarily agreed to make a non-refundable donation at the time of contribution.
• c) If the donation has already been allocated or utilized for a specific cause, project, or event.
• d) If the refund request arises due to change of mind, financial difficulty, or donor’s misunderstanding of the Organization’s objectives.
• e) If the donor made the donation in exchange for tax benefits, goods, services, or other reciprocal arrangements.

3. Non-Refundable Donations

3.1 Certain donations shall be strictly non-refundable, including but not limited to:

• a) Donations made towards a specific campaign, project, or event, where it was explicitly mentioned that funds are non-refundable.
• b) Donations made in honor, memory, or sponsorship of an individual or organization.
• c) Contributions received through fundraising platforms, third-party donation aggregators, or crowdfunding websites unless permitted by their refund policies.
• d) Matching donations made by employers or corporate partners on behalf of employees.

3.2 The Organization shall ensure clear communication regarding non-refundable donations at the time of solicitation.

4. Review and Processing of Refund Requests

4.1 The Organization maybe able to acknowledge receipt of the refund request within three (3) working days of submission.

4.2 The Organization reserves the right to:

• a) Conduct an internal review of the refund request and supporting documents.
• b) Request additional documentation or clarification from the donor if required.
• c) Approve or reject the refund request based on the merits of the case.

4.3 If the refund request is approved, the Organization shall initiate the refund process as per Clause 5.

4.4 If the refund request is denied, the Organization shall provide a written response stating the reasons for rejection. The donor shall have no further claim or entitlement to challenge the decision.

5. Refund Method and Deductions

• 5.1 All refunds shall be processed to the original payment source used at the time of donation. No refunds shall be issued in cash, alternate bank accounts, or other modes of payment.
• 5.2 A processing fee of five percent (5%) of the total donation amount shall be deducted to cover administrative and transaction costs incurred by the Organization.
• 5.3 In cases where the payment gateway provider or financial institution imposes additional charges for refunds, the donor shall bear such charges, and the net refund amount shall be adjusted accordingly.
• 5.4 The Organization shall not be liable for any delays caused by banking institutions, third-party payment processors, or financial service providers.

6. Timelines for Refund Processing

• 6.1 Approved refund requests shall be processed within 7 – 10 working days from the date of approval.
• 6.2 The actual time required for the refunded amount to reflect in the donor’s account shall depend on the banking institution, payment gateway, or financial service provider. The Organization does not guarantee any specific timeframe beyond its internal processing period.
• 6.3 The Organization shall not be responsible for any loss, interest, or damages resulting from delays in refund processing.

7. Limitation of Liability

• 7.1 The Organization shall not be liable for refunds arising due to:
• a) Errors or negligence on the donor’s part, including incorrect donation amounts, multiple transactions, or failure to read donation terms.
• b) Technical issues beyond the Organization’s control, including payment gateway failures, banking errors, or system malfunctions.
• c) Fraudulent transactions or unauthorized use of donor payment details, unless proven otherwise by competent legal authorities.
• 7.2 The Organization shall not be responsible for any indirect, incidental, consequential, or special damages arising from the processing, denial, or delay of a refund request.

8. Governing Law and Jurisdiction

8.1 This Policy shall be governed by and construed in accordance with the laws of India.

8.2 Any dispute, controversy, or claim arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the Courts of Madhya Pradesh.

8.3 In the event of any conflict between this Policy and applicable laws, the latter shall prevail to the extent required, without rendering the remaining provisions of this Policy invalid.

9. Arbitration Clause

9.1 Any dispute, controversy, or claim arising out of or relating to this Refund Policy shall be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996.

9.2 The arbitration shall be conducted by a sole arbitrator, jointly appointed by both parties within fifteen (15) days. If the parties fail to appoint an arbitrator, the appointment shall be made in accordance with applicable arbitration rules.

9.3 The arbitration proceedings shall be conducted in Hindi or English, and the seat of arbitration shall be Chhindwara, Madhya Pradesh.

9.4 The decision of the arbitrator shall be final and binding on both parties.

9.5 Each party shall bear its own legal costs unless otherwise awarded by the arbitrator.

10. Data Privacy and Confidentiality

10.1 The Organization shall process refund requests in compliance with applicable data protection and privacy laws in India.

10.2 Any personal information provided by the donor for refund processing shall be used solely for the intended purpose and shall not be disclosed to third parties except as required by law.

10.3 The Organization shall maintain a record of refund transactions for compliance and audit purposes.

11. Contact Information

• a) Official email: amritbhoomingo@gmail.com
• b) Website contact form: Click Here
• c) Registered address: Plot No. 47, Beside Demo, House, Priyadarshi Colony, Chhindwara, Chhindwara, Madhya Pradesh 480001
• d) Contact Information: +91 9424948125; +91 9669998125

This Refund Policy is designed to ensure ethical donation practices while protecting the rights of donors and maintaining the integrity of the Organization’s financial operations. Donors are encouraged to read this Policy carefully before making a contribution.